Returns and exchanges policy

1. Start a return request

Do not send an item back without instructions. Open the order or use a verified support channel published in the store to obtain instructions and a reference. If no digital channel is displayed, keep the item, invoice, and evidence; the missing channel does not cancel a mandatory right.

2. Return window

A product’s voluntary return window appears on its product page and order confirmation and starts on delivery. If it is zero or not shown, there is no change-of-mind return, but defect, non-conformity, and warranty rights remain.

3. Wrong, incomplete, or damaged on arrival

Tell us as soon as reasonably possible with the order number and clear photos of the parcel, item, label, and serial number. Reporting within 48 hours helps preserve transport evidence but is not used to cancel a mandatory right.

• Keep packaging, accessories, and gifts, and do not power on an item that appears unsafe.
• After verification, we provide an appropriate repair, replacement, or refund based on the facts, availability, and law.

4. Voluntary-return condition

• Provide the order number or invoice within the displayed product window.
• The item must be unused beyond reasonable inspection and in resale condition with packaging, accessories, gifts, and manuals.
• Serial or IMEI must match, and product labels and warranty seals must remain intact.
• Remove personal accounts and locks and back up data before handover.

5. Misuse not covered by return or warranty

If a reasonable inspection shows damage arose from use after delivery rather than an original defect, we may reject a voluntary return or warranty claim for that damage, to the extent permitted by law.

• Breakage, drops, liquid, burning, heat, humidity, or incorrect storage.
• An incompatible charger, voltage, battery, cable, accessory, or incorrect installation.
• Unauthorized repair, opening, or alteration, or changed serial/IMEI or warranty seals.
• Rooting, jailbreaking, malware, data loss, or an issue caused by incompatible third-party software or services.
• Normal wear or cosmetic damage occurring after delivery.

6. Change-of-mind exclusions

Unless defective or the law requires otherwise, voluntary returns are unavailable for revealed or activated software keys/digital content, personalized goods, opened consumables, and sealed hygiene products such as in-ear headphones after the hygiene seal is broken.

7. Assessment, exchange, and refund

We inspect the item, accessories, and serial number within a reasonable period. Exchange depends on stock; otherwise an appropriate refund may be issued. Refunds use the original method where possible; for cash on delivery, we agree a verified and safe method.

• We cover reasonable return delivery cost for a wrong, arrival-damaged, or covered defective item. The customer covers delivery for a voluntary change-of-mind return unless stated otherwise.
• If a return is rejected after assessment, we explain why and arrange safe return of the item.

8. Your data before return

Back up data, sign out, and remove SIM, memory, and locks. Assessment or repair may require a reset. To the extent permitted by law, we are not responsible for data loss where no backup was made.